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Brief History
Laboratory Services and Consultations Limited, often called “Lab Services”, was established on 10 August 1993. It is essentially a family business which included Dr. Stephen King, Mr. Albert Walter Joseph, Mrs. Anne King, Mrs. Rumelia Dalphinis-King and Mrs. Alison King-Joseph. Our staff at the beginning was small and we were a tight knit team. We started with five staff members and we have grown to thirty five staff members.
We cannot talk about lab services without recognizing the individuals who helped us, of which there are many, but there are two who deserve special mention; the then Minister of Health, Hon. Stephenson King presided over our opening and was instrumental in ensuring that we opened. Mr. Michael Chastanet was our landlord at Gablewoods mall, where we started, however, he was more than just our landlord he helped us to establish the business.
The rationale for establishing the laboratory was to set up a service that would push the envelope of laboratory services in Saint Lucia. This we have continued to do. Our laboratory was the first to establish integrated computerized information systems interfaced to laboratory machines. It was the first to introduce a wide range of previously unavailable laboratory tests in our local setting. Our laboratory continues to lead the way in the introduction of new tests as guided by feedback from our physicians. Our laboratory continues to lead by being the very first medical laboratory to receive international accreditation; this we achieved by meeting Accreditation Canada’s Qmentum standards as verified by Accreditation Canada auditors in June 2010.
Lab Services is committed to quality because we understand that over 75% of medical decisions are significantly influenced by laboratory results. Therefore your care is very dependent on the quality of our results. We are not perfect, but we strive for perfection. We have the most complete range of medical laboratory disciplines on staff, and the most qualified and experienced laboratory staff; because we recognize that quality results are produced by quality staff operating in a quality system. We have worked assiduously at assuring these elements. Further we work with patients and physicians to ensure that we get it “right” and correct any errors before they can impact on patient care. We take our job seriously not only because it is our livelihood but more importantly because it is your life.
We have much more to do as we move forward on a journey of continuous improvement. We say thank you to all our patients, physicians and other clients who have remained loyal to us, recognizing our quality and comprehensive service. We look forward to serving all of you to the best of our ability. We appreciate a working relationship, not just a contract of service, with each and everyone. We will strive to continue to be the leading laboratory in Saint Lucia and indeed we aspire to be recognized as such regionally. Whatever laboratory service you may require we can provide it.
Mission Statement
We deliver using science, technology and caring professional staff at every level of organization.
Vision Statement
Saving lives and caring for people.
Our Values
The purpose of this organization is to innovate and implement medical laboratory services with the overall goal of contributing to the health and development of people.
Integrity
– We conduct our business with the highest level of ethics, honesty and professionalism. We are honest in our dealings with our clients and with each other and we accept responsibility for our actions both as an organization and as individuals. We never make a commitment we cannot keep and we keep every commitment.
Client Centered
We value our clients as partners and work with them for our mutual benefit. We use our capabilities to deliver the solutions to fulfill their individual needs at a reasonable cost.
Individuals Matter
We treat each other and our clients with respect, dignity and compassion and we support each other so that our combined efforts lead to success.
Teamwork
Success is achieved by working together. We put collective goals before personal interests. We support open communication, frequent exchange of ideas, information and experience.
Shared Responsibility
We have a shared responsibility for the success of Laboratory Services & Consultations Ltd. Our future depends on what we do as individuals.
Excellence
We strive for continuous improvement, recognizing competence and reliability as the foundation to provide patients and users with uncompromising quality.
Leadership
We strive to empower every employee to be competent, compassionate, confident and successful.
Innovation
We continually seek to improve existing services and develop new services.
Financial Prudence
We plan thoroughly for future trends and employ wise stewardship of resources in order to provide cost effective and efficient services in a sustainable environment.
Quality Policy
We at Laboratory Services & Consultation Ltd are committed to providing a service of the highest quality and remain aware and take into consideration the needs and requirements of our users. These needs and requirements include safety, professionalism, health amongst others. Please view our Quality Policy Manual for more information.
Gold Standard Accreditation with Accreditation Canada.